Emily Newman

In the ever-evolving realm of digital technology, the various conferences encompassing our industry provide an opportunity to highlight the growing trends that ultimately shape connectivity. Our esteemed NJFX team recently journeyed to London, championing discussions on the transformative landscape of digital infrastructure and emphasizing the importance of ushering in a new generation of young leaders to these platforms. 

Our General Manager, Felix Seda, had the privilege of participating in the Keynote Panel of Capacity Europe 2023, where he shared the stage with distinguished trailblazers, innovators, and leaders of the 2023 Power 100 list who are at the forefront of shaping global digital infrastructure. 

Keynote Panel: Preparing for the Next Wave of Disruption

Panelists:

• Martijn Blanken – CEO – EXA Infrastructure
• Ivo Ivanov – CEO – DE-CIX
• Felix Seda – GM – NJFX
• Alexandre Pebereau – CEO – iBasis
• Paul Abfalter – Head of Global Wholesale & OTT – Telstra
• Nadine Hawkins – Editor – Capacity (Moderator)

The panel focused on future innovations that could help unlock value for customers. Seda passionately spoke about the significance of new critical infrastructure and emphasized the necessity of fostering diversity in network architecture. As a testament to innovation, NJFX is proud to be recognized as the first North American Cable Landing station that boasts an integrated Tier-III carrier neutral colocation within its CLS campus.

In Seda’s words, “NJFX has reimagined the traditional data center model, forging an interconnection marketplace at the center where subsea and terrestrial fiber physically converge. Having access to multiple terrestrial & subsea options provides the foundation for network diversity, ultimately providing the ability to reach new customers and penetrate new markets.”

Further establishing its pivotal role in the industry, NJFX’s strategically designed infrastructure offers direct connectivity to four subsea cable systems, bridging six countries over three continents. NJFX’s expansive capacity across three Meet Me Rooms underpins our commitment to innovation, and with collaboration from over 35 network operators, NJFX proudly stands as a leading global marketplace for connectivity.

Leading networks and ISPs are realizing that legacy interconnection points are no longer a resilient option for secure network architecture. DE-CIX’s PoP at NJFX offers their customers the ability to pick up the New York fabric from the NJFX campus leveraging direct, low latency routes to business hubs bypassing potential points of failure. Recently, EXA Infrastructure announced their partnership with Bulk Infrastructure for HAVFRUE from the NJFX campus; fully integrating HAVFRUE with EXA’s extensive European and US network. The route provides direct connectivity to the Nordics while avoiding the major conventional transatlantic traffic passages.

While critical infrastructure and cutting-edge network architecture form the paths of our industry, they are complemented by another essential component: the people. The individuals we collaborate with, especially emerging talent, are indispensable to the industry’s future. Seda has consistently championed the significance of engaging young professionals. For the past five years, he’s emphasized the need to integrate fresh perspectives with the wisdom of seasoned experts. It was this passion that led to the inception of ‘Millennials in Telecom‘ in 2018. This groundbreaking initiative was the first to curate a platform where budding professionals and industry stalwarts could network and deepen their understanding of the industry. Evolving from its roots, ‘Millennials in Telecom’ has now transitioned to ‘PTC Beyond.’ The revamped initiative offers a unique BOGO registration, enabling organizations to bring along an additional member to the conference at no extra charge.

As we come to the end of Capacity Europe, we are reminded of the profound impact that conferences like these and initiatives such as ‘PTC Beyond’ have on the collective wisdom of the telecommunications community. It’s clear that our commitment to fostering the growth of young professionals through mentorship and inclusive platforms is not just an investment in individuals, but in the future of the industry itself. As we reflect on the insights shared and connections made, we carry forward the torch that Felix Seda and our NJFX team so proudly held high in London—illuminating the path for the next wave of innovators. Together, we’re not just navigating the dynamic currents of digital technology; we’re shaping them. Here is to the visionaries, the trailblazers, and every young leader stepping boldly into this transformative landscape. May our collaborative efforts continue to inspire, build bridges, and push boundaries in the ever-expanding digital frontier.

Welcome back to Luminaries Of Telecom!

In the buzzing world of telecom, where stories weave and intertwine, often a singular voice emerges, setting the tone, bringing clarity, and connecting dots we didn’t even know existed. You’ve seen her energizing conference halls and connecting with many of you at grand events. From her early strides with giants like MSNBC and Telx, her journey is nothing short of awe-inspiring. Beyond the bright lights of professional accolades, she’s also a force to be reckoned with – crafting stories as an accomplished writer, orchestrating engaging conversations on ‘JSA Podcasts’, and spearheading JSA, a PR and marketing firm that has become synonymous with industry excellence. We present to you a storyteller, a visionary, and an industry luminary – “The Nexus Narrator,” the incomparable Jaymie Scotto Cutaia!

From the moment she could express herself, Jaymie radiated an undeniable passion for learning and an eagerness to delve beyond the ordinary. This vibrant curiosity beckoned her towards the captivating world of writing and journalism. 

1999 was a year that would etch itself indelibly in Jaymie’s journey. As she stepped into the dynamic world of MSNBC, she wasn’t merely joining a news station; she was diving headfirst into a pioneering venture birthed from the genius collaboration between industry powerhouses: Microsoft and General Electric (GE). This was no ordinary newsroom—MSNBC, with its innovative approach and relentless quest for truth, was poised to redefine the very fabric of journalism. 

In her vibrant four years at MSNBC, Jaymie wasn’t just reporting stories; she was living them. From the heart-wrenching moments of 9/11 to the unfolding chapters of the war in Afghanistan, every story resonated deeply. These monumental events didn’t just make headlines; they reshaped Jaymie’s perception of journalism’s profound impact. They underscored the pivotal role of collaboration, the artistry and care in compelling narratives, and the sheer power of connecting with audiences.

This exhilarating chapter didn’t just mark Jaymie’s career; it set ablaze an undying flame—a relentless and exuberant passion for connecting as a writer- as a person- through storylines and successes- that showed no sign of dimming!

Jaymie felt the winds of change beckoning her towards a new adventure. Diving headfirst into the telecoms industry, she stepped into a realm vastly different from journalism. While the two sectors might seem worlds apart, this move was set to become one of the most defining moments in Jaymie’s illustrious career.

Joining The Telx Group, Inc. as the Director of Marketing and PR was serendipitous. The stars aligned, presenting her with an opportunity that perfectly matched her drive and ambition. Reflecting on her time there, Jaymie enthuses, “Telx wasn’t just any company; it was the pulsating heart of innovation. Every day felt like stepping onto the frontier of technological advancements. The place was buzzing with entrepreneurial energy, and the dynamism was infectious!” Central to this vibrant environment was the leadership of Rory Cutaia, Telx’s visionary founder, CEO, and Chairman of the Board. Their professional camaraderie would later blossom into a personal relationship, with Rory eventually becoming her life partner, husband and father to their daughter Ava.

One of the crowning achievements during her time at Telx was the conceptualization and popularization of the term ‘Colocation’. In a move characteristic of Telx’s entrepreneurship, the team dramatically transformed the iconic 60 Hudson Street building, literally drilling through its walls, to pioneer a direct equipment connection method. This audacious strategy bypassed the outdated and expensive local loop systems, setting a new industry precedent. The Telx management team was instrumental in championing this novel concept, ensuring clients and peers alike grasped the magnitude and implications of what would soon become foundational in telecommunications: the direct cross-connect.

As Jaymie navigated this new world, her interactions with a plethora of cutting-edge thought leaders from small and large telecom and enterprise companies alike, greatly enhanced and diversified her professional experience. Every discussion, every brainstorming session, and every collaboration subtly steered her towards a burning desire to craft something uniquely her own. As she mingled with the industry’s luminaries – the innovators, the disruptors, the visionaries – Jaymie’s entrepreneurial spark ignited brighter than ever. She wasn’t just networking; she was absorbing, learning, and constantly evolving. For Jaymie, every individual had a lesson to impart, a perspective to share, and perhaps even the potential to collaborate on future groundbreaking projects. She developed a synergistic philosophy that ‘one plus one equals three’, a belief that collective efforts amplify results. Such a mindset, coupled with her accumulated journalistic insights, led Jaymie to spot a glaring void in the telecoms landscape: a dire need for specialized industry-specific communication, education and promotion.  

The Rise of JSA

Jaymie had a clear vision: it was essential to master its nuances, keep a pulse on evolving trends, forge ties with influential leaders, and consistently pave pathways for companies to establish valuable connections. Her insights revealed the unparalleled advantage of specializing in a niche.

This eureka moment led to the founding of JSA in 2005, with the ambition of filling the void in the digital infrastructure domain – a niche crying out for a dedicated public relations and marketing ally. Over an impressive span of 18 and a half years, JSA has impeccably embodied this vision.

When asked about JSA’s enduring legacy and the catalysts for its triumphant journey, Jaymie credits the people who have been the beating heart of the organization. Challenges, which are yet inevitable, transform into innovative solutions, thanks to the collective brilliance of the JSA team. 

“Each brainstorming session is akin to watching fireworks of creativity,” Jaymie sparks a smile. The synergy she has fostered among her team is palpable, making JSA more than just a workplace—it’s a family. A family that thrives on mutual growth, routinely engages in enriching ‘lunch and learn’ sessions, and is unwaveringly committed to elevating their clients’ businesses.

JSA’s unwavering commitment to evolution and innovation remains at the forefront. The team continually reflects upon, ‘How can they stay ahead of the curve for their clients, both today and in the months and years to come?’ Jaymie and her team’s thirst for knowledge is ceaseless. Dedicated to understanding the latest technological breakthroughs, they discern how tools like AI can amplify their PR and marketing efforts. While automation brings efficiency, JSA emphasizes the irreplaceable value of genuine human connection.

For JSA, it’s clear that AI has sent transformative ripples across industry, especially in fields like medicine, data centers and even communications. Although JSA recognizes and leverages the power of AI, utilizing for example the plethora of multi-lingual research as a foundation for content creation, JSA utilizes platforms like ChatGPT with the utmost discretion, ensuring that the sanctity of clients’ data remains uncompromised and the final drafts unmistakably human. 

At its core, JSA champions the art of quality content. Jaymie, a writer by trade with a master’s degree in the discipline, has always placed a premium on eloquent and impactful storytelling. The writers at JSA, handpicked and meticulously trained, reflect this commitment to excellence. Collaborating with visionary clients who resonate with the company’s ethos provides the team with a canvas rich with stories of innovation, change, and progress. These narratives, steeped in authenticity and passion, don’t just engage—they inspire and foster partnerships. Unlike many agencies that might remain surface-level in their content, JSA delves deep, showcasing the luminaries and pioneers crafting the future. These narratives magnetize the best in the industry, drawing leaders who share JSA’s passion and drive. It’s not just about networking—it’s about cultivating a community bound by shared aspirations and dreams.

In her pursuit of excellence, Jaymie has adeptly leveraged a plethora of digital avenues. From hosting engaging discussions on their dedicated podcasts, such as Data Movers, to live stream interviews at industry events, to fostering dialogues through roundtables, active social media engagement, and insightful blogs, Jaymie ensures JSA’s presence is felt across every relevant digital platform. But the brilliance of her strategy lies in its coherence: each platform, while distinct in its offerings, weaves back into a consistent narrative that centers on their clients and the infrastructure industry, crafting captivating stories that resonate far and wide.

While countless stories under the JSA banner stand testament to their prowess, certain narratives evoke a unique blend of nostalgia and pride. Among them is the captivating tale of Hibernia. Initially introduced to the world as Hibernia Atlantic, the company’s meteoric rise saw it evolve into a global powerhouse, necessitating a rebrand that aptly reflected its expansive reach. The crescendo of their journey was the launch of Hibernia Networks, and particularly the rollout of the very first transatlantic cable in over a decade, Hibernia Express. This wasn’t just any cable; it was bridging New York and London with unparalleled speed and new technical innovation and much-needed capacity. This monumental endeavor represented a pivotal chapter in the annals of digital communication.

To ensure this historic moment received its due recognition, Jaymie and her team employed innovative techniques that were ahead of their time. Employing drone technology, which was still in its nascent stages back then, they captured breathtaking visuals of the cable making landfall on iconic beaches on both continents. This visual narrative, coupled with impeccable storytelling, caught the media’s attention, placing Hibernia Express in the limelight it so rightfully deserved. Jaymie reminisced, “It was a golden opportunity for us writers to document history unfolding before our eyes, and we felt truly honored to be part of that story.”

The X Factor

The turning point, what Jaymie fondly refers to as the ‘X Factor’, dawned in the tumultuous aftermath of the pandemic circa 2020-21. Amidst the adversities that the global crisis presented, what shone through was her team’s unwavering commitment. The adversities of remote work, homeschooling challenges, health threats – nothing could deter them. They reported to work with undiminished zeal, bringing not just their expertise but an undeniable passion. This resilience led to an epiphany: JSA was more than just a PR firm. They were custodians of narratives that represented a community, resilient and vital in the face of global challenges. Highlighting the endeavors of the telecom and critical infrastructure industry, who together ensured uninterrupted connectivity even through a pandemic, became a mission.

But another profound realization emerged during these trying times: the pressing need for sustainability. This wasn’t just a trend; it was an urgent call to arms. They recognized that they were amidst an industry that was not just acknowledging, but actively responding to the clarion call for sustainability. For Jaymie and her team, their roles transcended beyond mere jobs. They were on a mission, driven by purpose and the intent to bring about palpable change. Together, with amazing global collaboration of our industry’s finest thought leaders, they launched the ‘Greener Data’ movement.

‘Greener Data’ wasn’t just an abstract concept for Jaymie; it materialized as a co-authored book, a testament to our industry’s fervor for more sustainable, greener data networks and best practices. Within its pages, the narrative unfurled the tales of outstanding companies and visionary leaders, all steered by the ambition to sculpt a more eco-conscious digital domain. Confronted with the stark reality that the industry accounted for 3 to 4% of global energy consumption, the magnitude of their responsibility became undeniably clear.

Rooted deeply within the critical infrastructure sector, the book emphasized its inherent role as the epicenter of this ecological transformation. Dispelling common misconceptions, Jaymie stressed that genuine sustainable advancements does not arise solely from political debates or grandiloquent global conferences. The true change-makers, as highlighted in her book, are the innovators, tech enthusiasts, and industries that band together, marrying vision with actionable strategies, to sculpt a greener tomorrow. ‘Greener Data’ is more than just a book; it was a manifesto, a call to action for an entire industry.

Sustainability for All

From the inception of the ‘Greener Data’ initiative to its maiden book launch on Earth Day 2022, the trajectory of this movement has been transformative. Bringing together 24 pioneering voices to illuminate their sustainable endeavors, this initiative quickly transitioned from a mere book to a catalyst, igniting an industry-wide transformation. Its rapid adoption and commendation by several companies, earmarking it as mandatory reading, affirmed its monumental impact. Further, achieving the status of an Amazon best-seller was an acknowledgment of its resonance within the industry. As ‘Greener Data’ articulated, the journey to sustainability is progressive, interspersed with strides, partnerships, shared education and collective growth.

Recognizing the indelible imprint the first volume created, the extension of this journey was a foregone conclusion. Earth Day 2024 is set to witness the release of ‘Greener Data Volume Two’ on Amazon. Boasting contributions from over 50 industry stalwarts, this volume exemplifies the growing momentum of this initiative. This compilation isn’t merely an aggregation of chapters but a comprehensive tapestry of global perspectives, encompassing insights from tech luminaries, subsea experts, carriers, and individuals deeply intertwined with the OSI stack. With contributions spanning almost every global corner, this volume stands as a testament to its global outreach. The recent kickoff event, brimming with enthusiasm, chapter unveilings, and shared aspirations, heralded the impending transformative wave this volume promises to usher.

The genesis of ‘Greener Data’ didn’t occur in isolation. It stemmed from Jaymie’s fervent desire to innovate and to spotlight the multifaceted narratives that often remained confined within the industry’s echo chambers. Upon seeking external feedback regarding this endeavor, she was inundated with overwhelming support, reinforcing that ‘Greener Data’ resonated deeply with the industry at large.

What sets this initiative apart is its core premise: in a domain where knowledge dissemination largely relies on interpersonal exchanges, ‘Greener Data’ offers a tangible, curated repository. It archives invaluable experiences, curates sustainable journeys, and invites every industry participant to partake in this collective voyage towards a sustainable future. For Jaymie and JSA, this isn’t just an undertaking, it’s a mission, one that amplifies myriad voices, facilitates collaboration, and carves out a more sustainable path ahead.

Leading Women in Telecom

In an era where inclusivity and diversity were increasingly recognized as not just ethical imperatives but also as drivers of innovation and growth, such gaps in gender equality within our own industry were disconcerting. For Jaymie, it wasn’t just about spotting the discrepancy, but about proactively seeking solutions.

Witnessing a glaring disparity in speaker representation at industry events, with often just a lone female voice amidst a predominantly male panel, Jaymie saw a call to action. She asked our industry’s top event organizers how JSA can help get more equal representation on the speaker circuit, and they cited a lack of available female speakers. 

Enter the Women Speaking Initiative (WSI), launched by JSA. By creating a platform, JSA offers women the opportunity to craft a speaking resume. This not only provides event organizers with a dynamic pool of accomplished female professionals eager to share their insights but also obliterates the age-old excuse of not knowing where to find them. It is a proactive move, aimed at not just highlighting female expertise but galvanizing them to actively seek out and embrace speaking opportunities.

For many young women just entering our industry, the stark underrepresentation of women, especially at key conferences, is immediately palpable. Beyond the inherent challenges of navigating a male-dominated domain, many women grapple with the dilemma of how to initiate their journey onto the stage. WSI is more than just a directory; it’s a call, urging women to amplify their voices and assert themselves in the industry.

But inclusivity isn’t just on the speaking pulpit, it’s also in the office.  By fostering inclusive work cultures, championing flexible work models, and nurturing supportive communities, both within organizational confines and through specialized women-centric networks, we can pave the way for a more balanced, equitable, and thriving industry. The narrative isn’t about just representation; it’s about creating spaces where women -and all diverse people and voices- can flourish, contribute, and lead. The road ahead is promising, and with concerted efforts, the future looks bright.

Jaymie began collaborating with various industry groups and associations, curating lists of accomplished women professionals eager to lend their expertise and insights. These were women who had made notable strides in their respective fields, who brought with them a wealth of knowledge, experiences, and perspectives. Jaymie was determined to ensure that the next time an event organizer said, “We don’t know where to find them,” she’d have a list to share.

Her drive didn’t stop there. She championed the creation of forums and networks dedicated to women in tech, creating platforms for them to connect, collaborate, and climb the ladder of leadership. These initiatives not only aimed to equalize representation in panels but also to challenge and change the broader industry narrative around gender diversity.

It wasn’t just about achieving gender parity on panels but about reshaping the industry’s fabric to be more inclusive, equitable, and reflective of the diverse world it serves. Jaymie’s proactive approach showcased a simple truth: when equipped with resources and the right intentions, change is not just possible; it’s inevitable.

Thank you to Jaymie Scotto Cutaia for sharing her invaluable insights as “The Nexus Narrator”. We’ve only scratched the surface of her dynamic journey, and there’s undoubtedly more to explore. Readers, we encourage you to share your thoughts and reflections on Jaymie’s perspective in the comments. For suggestions on other telecom leaders to spotlight, reach out to [email protected]. Until next time, keep the conversation going and stay engaged!

In the fast-paced and ever-changing landscape of the digital age, telecommunications have undeniably risen to the ranks and establishing itself among the top sixteen critical infrastructures according to the experts at CISA – America’s Cyber Defense Agency. It’s no exaggeration to say that in today’s world, we depend on connectivity as much as we do on electricity and healthcare. Our modern lives are so intricately woven into the fabric of connectivity that even a minor hiccup could not only cripple businesses but also send shockwaves through our daily lives, causing unforeseen disruptions we can hardly fathom. Welcome to the era where our very existence is tethered to the invisible threads of telecommunications.

In this modern world, where backup generators stand ready to thwart the inconvenience of power outages, the absence of access to one’s IT network takes on an entirely new dimension of urgency. The year 2024 beckons on you to reevaluate the bedrock of your digital diversity. For businesses deeply dependent on traditional carriers, a pivotal question looms large: Can these carrier assets truly assure the diversity of connectivity that our increasingly interconnected world demands?

NJFX is the first North American Cable Landing Station campus, uniquely integrating a Tier-III carrier-neutral colocation with an existing CLS – exemplifying Connectivity Unrivaled. Our strategic critical infrastructure enables direct access to four subsea cable systems, connecting six countries across three continents. With multiple terabits of capacity readily available across three Meet Me Rooms, NJFX have taken the steps establishing themselves as the foremost global colocation with over 35 network operators providing true diversity from New York City and Miami. Our innovative approach has set a new standard within the telecommunications industry, today being replicated by others. NJFX has taken the traditional data center concept and has established an interconnection marketplace at the cable head ends where subsea and terrestrial providers meet.

The Internet of Things (IoT) is reshaping industries globally, from manufacturing and transportation to healthcare and agriculture. As IoT’s influence continues to grow with the surge in connected devices, it’s essential to recognize the need for a secure, diverse, and redundant infrastructure to meet its advanced demands. In enterprises, IoT devices are revolutionizing financial transactions, security, healthcare monitoring, and customer service. It’s essential to house your equipment in a secure and reliable facility like NJFX, providing a seamless cross-connect for smooth and uninterrupted connectivity.

In an era where telecommunications has transformed from a mere utility into an indispensable lifeline, NJFX shines as a trailblazer in the realm of resilient and innovative connectivity solutions. NJFX’s unwavering commitment is to forge robust, cutting-edge connectivity solutions, with a particular focus on critical infrastructure, ultimately shaping a diverse connectivity hub that meets the evolving demands of our interconnected world.

Known for his measured approach and keen understanding of market dynamics, Dan Caruso has consistently demonstrated a knack for savvy foresight into the ebb and flow of trade. After laying the foundation of success in his initial ventures, he is now diversifying his portfolio by investing and collaborating with an array of entrepreneurs across various industries. With an eye on the future, Caruso is exploring cutting-edge domains such as space tech, quantum computing and sensing, and artificial intelligence. Unlike most professionals who set 5, 10, or perhaps 20-year objectives, this visionary is thinking in terms of a “100-year plan,” showcasing the grand scale of his ambition. Known as an instrumental leader in companies like Level 3 Communications, ICG, and, most notably, as the Co-founder and CEO of Zayo Group, Dan Caruso is making a significant mark on the industry. As he charts a course toward a future rich with potential, he has aptly earned the moniker “The Foreseeing Magnate.” Discover more about the visionary charting a path towards an innovative and expansive future: Mr. Dan Caruso.

Hailing from the south suburbs of Chicago, Dan Caruso was no stranger to skepticism and discouragement. From an early age, he encountered voices, including a guidance counselor, who plainly told him, “You’d never be able to do it.” As a young, aspiring engineering student these words resonated deeply with Caruso, especially when he received rejection letters from all the schools to which he had applied. He vividly recalls this defining moment, which ignited a fire within him to take education seriously. Undeterred, he enrolled in the liberal arts colleges, with the intention of transferring into an engineering program—a plan that advisors tried to dissuade him from. Caruso, however, was resolute; he excelled in math, physics, and chemistry, earning top marks that allowed him to transfer into his desired engineering program. Although it took him five years to complete his engineering studies, much to his parents’ chagrin, he remained committed.

While still in school, Caruso became keenly aware of significant developments in the broader world, specifically the landmark deregulation of the Bell Systems monopoly. This event, along with other emerging trends in telecommunications, caught his attention. After completing his B.S., Caruso found himself irresistibly drawn to the seismic shifts occurring within the telecom industry. He launched his career at the Illinois Bell subsidiary of Ameritech and earned his MBA from the University of Chicago at night. He secured his first significant role at Chicago Fiber Optics, which later became MFS Communications Company, marking what he now recognizes as his inaugural experience with large-scale, growth-oriented companies.

Reflecting on those formative years in the telecom industry and the sweeping changes of that era, Caruso observed, “The expansion of fiber optics, the start of mobile, this idea that data was going to be bigger than voice, and deregulation made the telecom industry poised for revolutionary change. The Bell system had broken up and competition was on the verge of being introduced. MFS was beginning its scale-up journey when I joined, and I was fortunate to ride that hockey stick curve of explosive growth.” Dan was wired to be on the side of the newly emerging competitors rather than the side of the traditional telecom monopoly, Caruso played an integral role at Chicago Fiber Optics, which underwent a series of evolutions, eventually becoming Metropolitan Fiber Systems and then MFS Communications Co. In this vibrant, rapidly evolving environment, Caruso carved a path that would lead him to become a transformative figure in the world of telecommunications.

After several years, MFS was sold to WorldCom, providing Caruso with invaluable insights. “This merger helped me understand what it means to be part of any venture,” he reflects. “Whether it’s a successful startup, scaling up, an IPO, or a roll-up — all of those things happened for me during a 5-to-6-year period, including building relationships that paved the way for the next stage of my career.”

Caruso was among the select few whom WorldCom was keen to retain. He found himself in a position just one step removed from Bernie Ebbers and Scott Sullivan, both of whom at the time were seen as Wall Street’s “wonder boys” — the most acclaimed CEO and CFO of their time, respectively.

Regarding his time working alongside these high-profile executives, Caruso shares: “I was fortunate to have enough insight and business sense to realize something was amiss. That instinct led me to leave WorldCom earlier than I had originally planned. In doing so, I left unvested stock options behind to reunite with the quickly regathering team that had originally founded MFS.”

With this seasoned team coming back together and choosing to carve their own niche, they saw potential in Colorado. “We founded and launched Level 3,” Caruso says, “but it wasn’t easy to walk away from that equity. When I left, the equity doubled in value and I felt pretty foolish… Thankfully, I listened to my gut.”

His instincts proved wise. Over the next couple of years, WorldCom’s accounting fraud was revealed, the result of which led to Ebbers and Sullivan eventually being sentenced to prison. WorldCom went bankrupt and the equity Caruso had walked away from plummeted to nothing. “Let me tell you,” Caruso adds with a relieved smile, “I didn’t feel so foolish anymore!”

Taking Lead

In the late nineties, as the “fiber boom” and “dot com” era were entering full swing, Level 3 Communications began to take shape, marking new territory for Dan. Fresh from his experience at WorldCom, and with hard-won lessons in trusting his instincts, Caruso and Level 3 other founders assembled a trusted and experienced team. They entered the telecommunications industry ready to take on the competition, starting by building their own networks and collaborating with local inner-city and metro fiber groups.

For a time, they rode the upward curve of demand and, like many others, endured the downturn during the 2001-02 cycle — a period that Caruso feels has echoes in current events. Amid the boom, Level 3 faced numerous challenges, including a brush with bankruptcy.  “We were one of the very few who avoided bankruptcy,” Caruso recalls. “We scraped off the top of the trees and picked up momentum at the end. That was probably one of the most important parts of my career. Between 2002 and 2004, we really had to bear down and figure out how to get the company back to a solid spot. We built some strong relationships in the process, all while fighting through the trenches and emerging on the other side with a viable company.” By the end of Caruso’s tenure with the group, Level 3 had successfully navigated through the telecom meltdown.

Having narrowly avoided bankruptcy with Level 3, Caruso would face financial turbulence again at ICG, but this time as CEO. Contemplating his next move after Level 3, Dan found his next opportunity at a company on the brink of a particularly rough bankruptcy – ICG. “I was lucky enough to find a company where nobody else wanted to be CEO,” Caruso chuckles. With strong relationships established with reputable investors Columbia Capital and MC Ventures, led by industry veterans like John Siegel and Jim Fleming, Caruso and his team saw an opportunity to avoid bankruptcy altogether by buying ICG’s public stock and reworking their debt obligations.

“In closing the deal,” Caruso explains, “we took a company that was thought to be crashing face first into a Chapter 7 bankruptcy and bought it for almost nothing. We created a lot of value and ultimately exited by selling to multiple different companies, including Level 3. We invested $8.7 million and took out close to $250 million when the dust settled. It was a home run return when investors desperately needed it, as they were coming out of the telecom meltdown era. It certainly propelled us forward to come up with a thesis that would culminate in the formation of Zayo.”

This significant reversal—turning a company deep in the red into an overwhelming success—provided the financial backing to form Zayo Group. Under Caruso’s leadership at Zayo, significant and numerous acquisitions, such as AboveNet, 360networks, Spread Networks, and AFS Networks, expanded the company’s fiber network across the U.S. and steadily into Europe.

When asked what he, as the “Strategist” at the helm, considers the key factors behind Zayo’s success and what helped navigate him and his team through the challenges of such rapid expansion, Caruso reflects on the lessons of his past, the trust in his team, and an unwavering belief in the strategy they crafted together.

Caruso and his team identified an overlooked opportunity: the underestimated value of fiber. At that time, many investors viewed fiber as a toxic asset due to losses in the early 2000s. Caruso, however, saw it differently. He believed in focusing on the core infrastructure of fiber—selling dark fiber and bandwidth to large users—while avoiding higher-layer services like VoIP.

Caruso’s team noticed numerous “fiber orphans”—fiber properties that had survived the meltdown, and operated regional networks but were largely ignored by investors. The team’s strategy was to consolidate these underutilized assets under one strategic umbrella.

Many of these fiber properties had ended up with “accidental owners”—people or entities that had never intended to own such assets. Caruso’s direct approach—calling these owners and plainly offering to buy—proved effective. While these owners achieved good exits for themselves, Caruso and his team steadily built a healthy, valuable multi-geography fiber platform.

By staying focused on this “bandwidth infrastructure” approach, they built a platform reminiscent of what Level 3 had originally intended to be, before the industry trend shifted towards managed services.

“We were able to roll up these assets before most institutional investors caught on to what was happening,” Caruso explains. “We started in 2007 and accelerated while others were navigating the 2008-2009 Great Recession.  By 2012, other investors including Growth and Infrastructure Equity caught on, ‘Hey, maybe we should be consolidating fiber companies!'”

In summary, Caruso’s foresight and strategy—spotting and consolidating undervalued fiber assets under a coherent, focused bandwidth infrastructure approach—reshaped the landscape of the fiber industry, turning overlooked opportunities into a powerful network.

With a strategically constructed platform already in place, Caruso and his team found themselves on a well-timed and directed path toward their next significant venture: the acquisition of AboveNet. This key merger, Caruso recalls, elevated their relevance extensively throughout the industry, transforming them into a major player in the field.

A crucial step in this journey was navigating through the Initial Public Offering (IPO) process. Caruso notes that this step was instrumental in igniting the interest of potential investors. It generated what he remembers as a bit of “over-enthusiasm” for what they were aiming to accomplish. This buzz was a double-edged sword: while it brought a heightened interest to Zayo, it also resulted in other investors entering Bandwidth Infrastructure driving up the price of acquisitions and driving down pricing for organic revenue initiatives such as Fiber to the Tower.

“Entering the IPO process was a pivotal moment for us,” Caruso reflects. “It certainly brought a level of visibility and interest that we hadn’t experienced before. Suddenly, we were on the radar of a broader range of investors. But with this increased attention and investment came heightened expectations.”

Caruso candidly recalls how this burst of attention, while validating and energizing, also brought its own set of challenges. “It made what was relatively easy to execute in the early 2010s a lot harder to execute later on,” he explains. The influx of private equity capital created fierce competition for acquisitions and customer projects.

These were growing pains, as Caruso calls them—part of the learning curve associated with ascending through the ranks of a competitive and rapidly evolving space. Yet, throughout these challenges, Caruso and his team remained resilient and adaptable, continually learning, and refining strategies as they solidified their place as leaders in the industry.

The acquisitions of AboveNet, 360Networks, Electric Lightwave, American Fiber Systems, Spread Networks, and Allstream were watershed moments for Caruso and his team, substantially increasing their relevance in the industry. The IPO process, while generating significant interest and investment, also introduced new complexities and expectations that the team had to navigate as part of their ascension in the telecommunications space.

When asked about the importance of building towards a common goal and cultivating Zayo’s culture and ethics around transparency and open communication, Caruso emphasizes that it’s about helping various teams understand their sense of purpose. For him, this goes beyond just the company’s success—it’s about the profound impact that success has on the people involved and the ripple effects it creates.

“Zayo invested $1.1 billion of equity throughout its life,” Caruso recalls. “When we sold Zayo for $14.3 billion, the equity was worth eight and a half billion! Turning $1.1 into $8.5 billion was accomplished by an extraordinarily capable, entrepreneurial, and driven team executing a focused Bandwidth Infrastructure strategy. We delivered outstanding results for our demanding customers, created tremendous value for our investors, and enabled an exciting and lucrative journey for the broad Zayo team. This harmonious blend of success and value is rare, and we were fortunate to live that experience together.”

Caruso attributes this success to the understanding of scale and meticulous buildup of fiber and internet infrastructure, merger and acquisition competency, a culture around creating value for our stakeholders, and the strong relationships they nurtured along the way. “We did it together,” he stresses.

Reflecting on his own career journey, Caruso notes the continuity and depth of relationships he has maintained over the years. “There are people I’ve worked with across three, four, five different companies who joined the Zayo team,” he observes. “Many of them came from MFS, Level 3, ICG, and even my Ameritech days. Without building upon these core relationships, the journey I’ve had would not have been possible.”

For Caruso, the success of Zayo is deeply intertwined with purpose, strong relationships, and an unwavering team commitment. His leadership focused on fostering a culture that values open communication, a shared sense of purpose, and the nurturing of enduring professional relationships that, in his experience, have been instrumental in achieving extraordinary results.

Technology Leaps to Success

To Caruso, the future is not just bright; it’s transformative, driven by rapidly evolving technologies like Space Technology, Artificial Intelligence (AI), and Quantum Computing and Sensing.

“People have always been afraid of new technologies,” Caruso observes, drawing a line from television sets that spooked earlier generations to the unease that some feel about the internet and AI today. But to him, fear is no reason to turn back. “AI is the way forward!” he insists.

Caruso envisions a world where AI, combined with emerging technologies like quantum computing and sensing, will redefine what’s possible. “We haven’t even scratched the surface of what data will look like 10 years from now, 50 years from now,” he explains. He believes that we are at the dawn of a new era where technology will rapidly start to approach and even surpass human capabilities.

In Caruso’s view, the true power of AI lies in its ability to process vast amounts of data quickly and generate sensible results. As AI becomes more sophisticated, the volume of data it can handle, and thus produce, will proliferate dramatically.

He shares an example from the world of robotics, highlighting a company called AMP Robotics that is working on automated recycling systems. These systems need to process a multitude of data types in real-time — from visual data that helps identify materials on a conveyor belt, to weight data that helps sort these materials effectively. As these systems process more data and become more efficient, the demand for stable, reliable networks to handle this data will soar.

Caruso sees these technological leaps as integral to the telecom industry’s future. In a world increasingly dependent on data, the need for robust, reliable networks to store and access this data in real-time will be paramount.

When asked what defines success for him and what drives him to continually pursue new avenues, Caruso’s formula seems rooted in his love for innovation and his belief in the transformative potential of technology. For him, success is not just about building profitable companies; it is about fostering teams that can envision and shape the future, leveraging technology to solve complex problems and improving the world.

In today’s rapidly evolving world, the gap between ambitious individuals and those less engaged is widening, creating unprecedented opportunities for those with genuine ambition. This is particularly evident in the current economic cycle, which, despite its challenges, has sparked a wave of innovation across various fields including fintech, space tech, and medicine.  Caruso explained, “one primary example of these new tools for ambitious individuals is artificial intelligence (AI). AI is poised to be as transformative as the internet, revolutionizing productivity across all sectors. As these tools become more accessible, those who are proactive and engaged in leveraging technologies like AI find themselves at a distinct advantage. They can be remarkably more productive than their peers, effectively navigating the vast range of opportunities that our modern world offers.”

However, this also raises concerns about growing inequalities, as those who remain disengaged risk falling irretrievably behind.

“Individuals who are not actively engaged in their work or personal development may find it increasingly difficult to catch up with their more motivated peers. One of the significant risks facing young people today, especially as they emerge from the Covid era, is the adoption of less diligent work habits. In the current environment, finding a job has been easier, and flexible working environments have become more commonplace. It is essential for individuals to recognize the importance of developing their skills and expertise, thereby ensuring they are positioned to thrive in this dynamic environment.”

Dan Caruso is focused on building a legacy through a multi-generational family plan, centered around a single-family office environment. He is investing time in developing skills and capabilities in trust management and staying current with technology trends, which are integral to the family’s culture, values, and purpose. The goal is to establish a 100-year plan that considers the future for not just his life but for the next 3-4 generations as well. This long-term vision is meticulously mapped out, considering the needs and opportunities for family members who will come of age a century from now. Beyond his family-centric objectives, Caruso remains active in the entrepreneurial community, especially in Colorado. He is an investor in a diverse range of companies, including space tech, quantum, and language translation services, reflecting his love for engaging with groundbreaking technologies and innovative entrepreneurs.

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Thank you, Dan Caruso, for enlightening us and the telecoms community with your insights. While we’ve touched on a fraction of your journey as “The Foreseeing Magnate”, there’s much more to explore in the future. As this month’s Luminaries in Telecom feature wraps up, we encourage readers to share their takeaways from Caruso’s strategies and generational planning in the comments. Have suggestions for other telecom leaders to feature? Reach out to [email protected]. Until next time, thanks for joining us!

The journey from an intern to a professional is one of immense growth, discovery, and accomplishment. For any company, an internship program represents not just a responsibility to provide students with real-world experience, but an opportunity to mold the future leaders of the industry. The success of NJFX’s internship program stands as a testament to this commitment.

This summer, we were fortunate to welcome Taylor Khan to our team. From the outset, it was clear that Taylor was a dynamic individual, ready to immerse herself in the telecom world. She approached her tasks with an eagerness to learn and a dedication that surpassed expectations.

Under the proficient mentorship of Emily Newman, our PR Marketing Manager, Taylor’s journey was nothing short of transformative. Emily, with her vast experience and dedication to nurturing talent, curated an extensive timeline and curriculum tailored for Taylor. This was designed not just to acquaint her with NJFX’s operations, but to fully immerse her in the broader nuances of the telecoms industry.

Emily guided Taylor through two major projects that showcased her growing understanding and expertise. The first required Taylor to delve deep into how AI is disrupting telecoms, identifying who is currently utilizing it, and outlining the steps we can take to ensure we harness every AI tool available for our customers’ ease. The second project was a direct application of her research. She was tasked with reimagining NJFX’s website and brand through the lens of AI insights she had gathered. As NJFX approaches its 7th anniversary, Taylor was presented with the exciting challenge of rebranding our identity. She pondered upon key questions: How should we evolve? How would this rebrand resonate with our customers?

Working hand-in-hand, Emily and Taylor embarked on this journey of rebranding. Through this process, Emily imparted a crucial lesson to Taylor, emphasizing the importance of seeking help when needed. As Emily often says, “Never be afraid to ask for help. Collaboration and curiosity are the stepping stones to success.”

Moreover, the hands-on experience didn’t stop there. Emily introduced Taylor to the technicalities of website management, ensuring she learned the intricate details of updating pages, posting blogs, and enhancing SEO. But it wasn’t all tech-focused. With a dab into the creative world, Taylor was also initiated into the realm of graphic design, getting acquainted with industry-standard tools like Adobe Photoshop and Illustrator.

Emily’s philosophy on mentorship is admirable, stating, “My goal was to offer an experience that would not just be a fleeting memory, but a foundation for her future career opportunities.” This sentiment encapsulates the ethos of NJFX’s internship program: to arm young talents with tools and experiences that serve them for life.

NJFX’s legacy of grooming interns into professionals is not new. Over the years, our internship program has witnessed the rise of many success stories. Kate Santaliz, who started as our Site Access intern, now contributes her expertise as a Capitol Hill Researcher at NBC. Sarah Kurtz transitioned from our Business Development Manager to a Data Center Selection Manager at Cloudflare. Amanda Kadunce, once our Sales and Marketing Intern, is now making strides as an Account Executive at QTS Data Center.

These tales of success aren’t just individual accomplishments. They stand as collective testimonies to NJFX’s commitment to fostering talent and setting young professionals on a trajectory of success. We take immense pride in these stories, for they mirror our dedication to nurturing and shaping the future leaders of the telecom industry.

We at NJFX believe that the best way to predict the future is to create it. And with our esteemed internship program, we are crafting a brighter, more innovative tomorrow, one intern at a time.

Data has rapidly become the global cornerstone of contemporary business operations. Enterprises range from small local firms to expansive corporations; these companies heavily rely on data for most fundamental day-to-day business operations. Its absence from just a couple of hours to a few days would lead to widespread disarray and cause a cascading effect on communications. Companies such as NJFX, play an indispensable role, not only through their provision of essential services but also through our unwavering commitment to remain at the forefront of an ever-advancing industry. Through the strategic utilization of cutting-edge technology and the delivery of unique service offerings, NJFX has emerged as a prominent industry leader and an esteemed powerhouse in the expansive realm of telecommunications.

As one of the premier hubs for subsea cable systems in North America, NJFX stands out as the sole Cable Landing Station Colocation Campus offering Tier 3 carrier-neutral data center capabilities. By providing direct connectivity to Europe, South America, and the Caribbean, NJFX enables organizations to bypass traditional chokepoints like New York City, Ashburn, and Miami. Beyond infrastructure, NJFX demonstrates deep importance to our customer’s reliance on their services for uninterrupted business operations. Prioritizing and maintaining robust and reliable interconnections through physical presence and access through essential areas Meet-Me-Rooms, ensures architectural diversity.

Situated on New Jersey’s easternmost edge, NJFX establishes a marketplace that offers a unique integration of flexibility, reliability, and security to numerous network operators, domestic and international. Our marketplace drives network reliability, enhances connection quality, reduces expenses, and reduces latency. Importantly, it mitigates the risks associated with international points of failure, making it indispensable for NJFX’s industry-leading customers. By prioritizing partnerships and enabling customers with access to advanced networking architecture, NJFX empowers its customers to be flexible, prepared for growth, and equipped with diverse network architecture that bypasses congested regions This approach ensures true route diversity down to the subsea cable layer, along with enhanced security, low latency, and access to a vast carrier ecosystem.

The success and reputation of NJFX largely rely on the exceptional talent behind the scenes. The company maintains a team of experts who embody the highest standards in both service delivery and maintenance, including collaborations with government entities such as the DOD, NSA, DHS, CISA, and state and local law enforcement. The team works closely with partners and clients to customize solutions that deliberate innovation. Operations Lead, Ryan Imkemeier heads their relentless commitment to reliability and round-the-clock 24/7/365 support with Remote Hand Services providing direct customer support when needed.  

However, the global communications industry faces a number of increasingly complex and significant challenges. Issues such as cyber warfare/attacks, geopolitical tensions, advancing technological pacing, and critical matters need consistent addressing, pos compounding hurdles to surmount all possible with tactful collaboration between sub-sectors within such an essential/vital industry. Recent research suggests that these issues will soon have critical implications within the next decade or two. These rising queries necessitate the reconstruction of routes and strategies that will further impact global connectivity.

Addressing these challenges is an immense undertaking, and inaction could have disastrous consequences. Sub-sea cables in the Atlantic Ocean that were deployed between 2000 and 2001 are now reaching their end-of-life cycle. The retirement of a cable depends on both its physical operation and the associated costs.

“We are on the brink of a monumental shift in Atlantic subsea cables, unprecedented in scale. This shift will create chokepoints in the Northeast region and potentially isolate legacy network handoff points. As new cables become operational, they drive a departure from legacy landing points and bandwidth handoffs. NJFX’s strategic location in Wall, New Jersey, was chosen as the landing point for the HAVFRUE consortium’s cable due to its distance from congested metro areas like New York City,” Gil Santaliz, CEO of NJFX.

Looking ahead, NJFX’s future is centered around optimization as we reinforce its service offerings and solidify our position as a leading hub in global connectivity. The importance of optimizing content caching along the main arteries of the internet to support the most popular content in Europe, South America, Africa, and Asia. In the coming years, NJFX’s CLS colocation campus will interconnect some high-level projects soon to be announced further extending interconnection capabilities for clients across the world. Additionally, NJFX was selected as the strategic landing point for the transatlantic subsea cable system, HAVFRUE/AEC2. This subsea cable system a joint project continues to flourish under the careful sentry of NJFX’s round-the-clock security and operations personnel. NJFX continues to aspire and strive to maintain trust and service and is a key strategic landing point for subsea deployments worldwide.

There are larger threats than rising sea levels. I think you can change this out with something else and keep the bottom the same. We just posted threats and security that highlight some of these. might be nice to tie the two together.

Among the notable participants was NJFX, proudly serving as a Platinum sponsor for this distinguished event. At the heart of this evening was the honor given to Mr. Les Quick, a symbol of professional success and community dedication.

The name Les Quick is synonymous with financial ingenuity, innovation, and unwavering dedication to community service. As a partner at NJFX only adds another feather to his illustrious cap, but his journey to this point has been nothing short of remarkable.

A Tribute to a Remarkable Leader

In 2004, Mr. Quick founded Simon Quick, showcasing his entrepreneurial spirit, but his legacy began in 1975 at Quick and Reilly Inc. As one of its earliest employees, he played a pivotal role in innovating the financial industry, helping to create a branch network, a clearing firm, and a NASDAQ market-making firm. In 1983, under Mr. Quick’s leadership, the company achieved a significant milestone by listing on the NYSE. After Quick and Reilly’s acquisition by Fleet Bank in 1998, he served as Chairman of Fleet Securities until 2003, and he remains a valued member of the Simon Quick Investment Committee today.

Beyond finance, Mr. Quick has served on various industry boards, including the NYSE Hearing Board and the Chicago Stock Exchange Board of Governors. His service extends into his community, notably as Chairman of Big Brothers Big Sisters of Hudson, Essex & Union Counties, and through his involvement in faith-based organizations, both in the U.S. and in Rome, Italy. His philanthropic leadership also shines in his roles at Morristown Memorial Hospital and the Foundation for Morristown Medical Center.

Mr. Quick’s life of service has not gone unnoticed. Among his honors are an honorary doctorate from St. Bonaventure University, the Ellis Island Medal of Honor, and the Flame of Charity’s Man of the Year award. His story is one of enduring commitment to excellence and community welfare.

Mr. Quick’s partnership with NJFX has been marked by shared values and a deep-seated commitment to serving others. Bound by a mutual respect between Mr. Quick and NJFX’s CEO, Gil Santaliz (whom he met while serving on the Morristown Medical Foundation Board), exemplify what it means for businesses to operate as forces for good.

Golf for a Cause

Adding to the excitement of the day was the golf tournament, where participants not only competed in the spirit of sport but also camaraderie for a noble cause. Our very own CEO, Gil Santaliz, was among the golfers, showcasing his skills on the greens. Golfing it was about demonstrating leadership and passion for the causes NJFX supports. It was a day where every swing, putt, and drive carried with it the spirit of giving back.

The celebration at Baltusrol Golf Club was more than just an event; it was a heartfelt tribute to a man whose life exemplifies the harmony of professional excellence and compassionate service. Mr. Les Quick, through his decades of leadership and innovation in finance, and his unwavering commitment to community welfare, sets an example that extends far beyond the business world.

His partnership with NJFX serves as a testament to the profound impact that businesses, when led by dedicated and empathetic leaders, can have on the world around them. As the sun set on a day filled with both competition and camaraderie, the legacy of Mr. Quick was illuminated brightly reminding us all that true success is measured not just by what we achieve for ourselves, but by the positive and lasting impact we make on the lives of others. This event, in honor of a remarkable leader and philanthropist, was a celebration of a life well-lived and a call for us all to strive for such a noble balance between professional achievement and heartfelt service.